Customer Service Representative – English Language

• Provide information and personal support to potential Olim before and after the Aliyah process.
• Open Aliyah files and manage them.
• Monitor the activities of Aliyah and Absorption unit in Israel and abroad.
• Monitor the files of Aliyah candidates who have not completed the Aliyah process.
• Work with an advanced CRM system and other systems, including social networks.
• Conduct proactive inquiries to world Jewry for the purpose of marketing the activities of the Jewish Agency and registering interested individuals in programs (telemarketing).
• Provide support for agency-wide projects.

• High school diploma is mandatory. Relevant academic education is an advantage.
• Must be a native English speaker. Good Hebrew proficiency is mandatory. Additional language skills are an advantage.
• Excellent written and oral communication skills.
• Knowledge of a variety of Jewish communities in North America is an advantage.
• Ability to work with a variety of Jewish communities in in North America.
• Proven experience working with customers is a significant advantage.
• Experience working with computers, including Office software, is required. Experience with CRM systems is an advantage.
• Experience in telemarketing is an advantage.
• Previous participation in a Jewish Agency program in Israel and/or abroad is an advantage.
• Required personal qualities: high customer service ability, ability to withstand pressure and manage several tasks at the same time, patience, ability to work in a team, excellent interpersonal skills, and quick learning of technological systems.

Important Information:

• Flexibility in working hours is required (various shifts during the day: 08:00-16:00, 10:00-18:00, 12:00-20:00).
• 2-3 late shifts per week are required (10:00-18:00, 12:00-20:00).
• Shifts on Fridays every few weeks (until 1:30 p.m.) on holiday eves and during Sukkot and Passover.
• The offices of the Global Center are in Jerusalem.
• Scope of the position: full-time position + additional hours as needed.
• Job conditions: monthly salary of 6,500 NIS + payment for overtime + annual bonuses according to performance + reimbursement of public transportation trips.

The Jewish Agency reserves the right to select a candidate who meets some or all of the above requirements.